Term and Conditions

Welcome to Mud Hole Sales! We’re a community of rod builders serving fellow enthusiasts with premium components and supplies. These Terms and Conditions outline the rules and guidelines for using our website and services. By accessing rodbuildinggear.com and making a purchase, you agree to these terms.

By accessing and using Mud Hole Sales’ website (rodbuildinggear.com), you accept and agree to be bound by these Terms and Conditions. If you disagree with any part of these terms, please refrain from using our website.

As a user of our website, you agree to:

• Provide accurate and complete information when creating an account or placing an order
• Maintain the confidentiality of your account credentials
• Notify us immediately of any unauthorized use of your account
• Use the website only for lawful purposes and in accordance with these terms
• Not use our website in any way that could damage, disable, or impair the site
• Not attempt to gain unauthorized access to any part of the website

Mud Hole Sales specializes in premium rod building components and accessories including but not limited to:

• Rod building components (blanks, guides, reel seats, etc.)
• Adhesives and finishing products
• Tools and equipment for rod building
• Apparel and accessories

Some products have specific usage requirements or limitations which will be noted in the product description. It is your responsibility to read these descriptions carefully before purchasing.

Placing Orders

When you place an order through our website, you are making an offer to purchase products. We reserve the right to accept or decline your order for any reason, including but not limited to product availability, errors in product or pricing information, or issues identified by our fraud detection systems.

Payment Methods

We accept the following payment methods:

• Visa
• MasterCard
• JCB
• PayPal

All payments are processed securely. We do not store your complete payment card information on our servers.

Pricing and Taxes

All prices are listed in US dollars. We reserve the right to adjust prices at any time without notice, though such changes will not affect orders already placed.

You are responsible for any taxes, duties, or customs fees that may apply to your order based on your shipping destination.

We ship to most regions globally, excluding Asia and certain remote locations. For complete details, please refer to our Shipping Policy.

Processing Time

Orders are processed within 1-2 business days of placement.

Shipping Methods

• Standard Shipping: $12.95 via DHL or FedEx (10-15 business days after shipment)
• Free Shipping: Available on orders over $50 via EMS (15-25 business days after shipment)

Delivery times are estimates and not guaranteed. We are not responsible for delays caused by carriers or customs processing.

We want you to be completely satisfied with your purchase. Please review our complete Returns and Exchanges Policy for detailed information.

Return Period

Returns and exchanges must be initiated within 15 days of receiving your order.

Non-Returnable Items

For safety and quality reasons, the following items cannot be returned or exchanged unless defective:

• Adhesives and finishing products (epoxies, color preservers)
• Cork rings
• Cord and shrink tubing (if cut or opened)
• Color treated components
• Any used, damaged, or altered merchandise

Return Process

To initiate a return or exchange:

1. Contact our customer service at [email protected] within 15 days of receipt
2. Include your order number and product details
3. We will provide a Return Merchandise Authorization (RMA) number and instructions
4. Ship the unused item(s) in original packaging with the RMA number clearly marked

Original shipping fees are non-refundable. For exchanges, we will cover standard shipping costs for the replacement item.

All content on this website, including text, graphics, logos, images, and software, is the property of Mud Hole Sales or our suppliers and is protected by international copyright and intellectual property laws.

You may not reproduce, distribute, modify, or create derivative works from any content without our express written permission. The Mud Hole Sales name and logo are trademarks of our company.

Mud Hole Sales shall not be liable for any indirect, incidental, special, or consequential damages resulting from:

• The use or inability to use our products or services
• Unauthorized access to or alteration of your transmissions or data
• Statements or conduct of any third party on the website
• Any other matter relating to our services

Our total liability for any claim related to our products or services shall not exceed the amount you paid for the product or service.

Your privacy is important to us. Please review our Privacy Policy to understand how we collect, use, and protect your personal information.

These Terms and Conditions are governed by and construed in accordance with the laws of the United States and the state of [Insert State], without regard to its conflict of law provisions.

We reserve the right to modify these Terms and Conditions at any time. Changes will be effective immediately upon posting to the website. Your continued use of the website after any changes constitutes acceptance of the modified terms.

If you have any questions about these Terms and Conditions, please contact us:

Email: [email protected]
Address: 3818 Benson Park Drive, Verden, US 73092