Welcome to Mud Hole Sales, your premier partner in the craft of rod building. We’re a community of builders, just like you, dedicated to providing the highest quality components to bring your projects to life. We understand that a smooth process from order to delivery is crucial, which is why we’ve crafted a transparent and builder-friendly Shipping and Returns policy.

Shipping Information

We ship our premium rod building components globally, excluding Asia and a few remote regions. Our goal is to get your gear into your hands efficiently so you can get back to your bench.

Order Processing & Delivery Timelines

  • Order Processing: All orders are processed and leave our warehouse within 1-2 business days.
  • Standard Shipping: Shipped via DHL or FedEx.
    • Cost: $12.95
    • Delivery Time: 10-15 business days after shipment.
  • Free Shipping: Available on orders over $50, shipped via EMS.
    • Delivery Time: 15-25 business days after shipment.

Our Returns & Exchanges Promise

We stand behind the quality of every component we sell. If an item isn’t right for your project, we’ll make it right. Our policy is designed to be straightforward and fair for fellow builders.

Step-by-Step Return/Exchange Process

  1. Initiate Your Request: Contact our customer service team at [email protected] within 15 days of receiving your order. Include your order number and product details.
  2. Receive Instructions: We will provide a Return Merchandise Authorization (RMA) number and a return shipping address. Returns without an RMA will not be accepted.
  3. Pack and Ship: Securely pack the unused item(s) in their original packaging. Include a copy of your order confirmation and write the RMA number clearly on the outside of the box. Ship it to the address we provide. We recommend using a trackable method, as you are responsible for the item until it arrives at our facility.
  4. Inspection and Processing: Once received, we will inspect the item and notify you of the approval status within 3-5 business days.

Refund Timelines & Methods

Upon approval, your refund will be processed to your original payment method within 5-10 business days. The time it takes for the credit to appear on your statement depends on your card issuer or PayPal.

For exchanges, the new item will be shipped as soon as the return is approved. We will cover the standard shipping cost for the exchange.

Please Note: Original shipping fees are non-refundable.

Non-Returnable Items

To ensure the safety and quality of our products for all builders, the following items are considered final sale and cannot be returned or exchanged unless they arrive defective or damaged:

  • Adhesives & Finishing Products (e.g., epoxies, color preservers)
  • Cork Rings
  • Cord & Shrink Tubing (if cut or opened)
  • Color Treated components
  • Any used, damaged, or altered merchandise.

If you receive a defective item from these categories, please contact us immediately for a resolution.

We’re Here to Help

Have questions? We’re builders too, and we’re here to help! Reach out to us at [email protected] or write to us at:

Mud Hole Sales
3818 Benson Park Drive
Verden, US 73092

Now, get back to what you love – Building More and Paying Less!